18F and TTS Office of Acquisition Award First Assisted Acquisition

Abstract

When 18F and the�Administration for Children & Families� Office of Family Assistance (OFA)�interviewed users of the over 20 year old data reporting system for the Temporary Assistance for Needy Families (TANF) program, they observed that the process was frustrating, both for the States, Tribes, and Territories (STTs) who report information through the system and for the OFA team who review the reports. STTs spent a considerable amount of time getting the data ready for submission: cleaning and formatting data, pulling together data from multiple sources, and internally collaborating on submission. OFA team members were also burdened with providing feedback manually via email. Now, OFA is on the path to a more streamlined, efficient submission experience for both the STTs and their own team, working with 18F to replace its legacy data reporting system through product management training, user research and an assisted acquisition.