Model Claimant Handbook
National Association of State Workforce Agencies (NASWA)
The purpose of the Model Claimant Handbook is to provide a guide for states that want to simplify or update their claimant handbook. The model handbook draws upon behavioral insights and document layout best practices to assist states in producing a handbook that is easy for claimants to read and understand. This resource includes two documents: a PDF of instructions for how to use and modify the handbook, as well as an editable template (Word document) that can be used to customize the handbook. The editable template can be found in the Supplemental Materials section.