How Chatbots can Improve Customer Experience

Marinez, Abraham; US Department of Education; Feijoo, Ammie Farraj; General Services Administration; Jelks, Marietta; Federal Citizen Information Center

Date

2021-02-23

Author

Marinez, Abraham; US Department of Education

Feijoo, Ammie Farraj; General Services Administration

Jelks, Marietta; Federal Citizen Information Center

Abstract

In this previously recorded event, presenters share what chatbots are and how they and other virtual assistances have been utilized in agencies to improve customer experience.

Link to Resource

https://digital.gov/event/2021/02/23/how-can-chatbots-improve-customer-experience/

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URI

http://hdl.handle.net/20.500.11941/3633

Collections

Automation