Webinar Series Act Now: Customer Centered Design

Date

2015-01-29

Author

Zuidema, Byron; US Department of Labor
Brewer, Jake; Executive Office of the President
Correa, Daniel; Executive Office of the President
Hamilton, Virginia; US Department of Labor
Patel, Nisha; US Department of Health & Human Services
Purdy, Robin; Employment Security Department of Washington State
Serrato, Erick; Pacific Gateway Workforce Investment Network

Abstract

This webinar includes an overview of what Customer Centered Design is, examples from peers about how it's currently being used in the workforce and human services systems, and how other federal agencies are using Design Thinking to innovate services to customers.

Link to Resource

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URI

http://hdl.handle.net/20.500.11941/3637

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