A Necessary Pivot: Virtual Case Management and Coaching Amid COVID-19
Waters, Annette; Assistant Secretary for Panning and Evaluation
Wade, DaiJuan; District of Columbia Department of Human Services
Miller, Suzie; Araphaoe/Douglas Workforce Center
Roberto, Mary; Manhattan Strategy Group
This panel webinar discussed virtual TANF case management and coaching strategies considering the risks associated with COVID-19. Information was delivered in a panel format with question and answer dialogue with panelists. Through the panel webinar registration process, registrants had the opportunity to pose questions for the panelists and the field to consider as they make critical decisions about their ongoing operations, including use of virtual tools and processes to conduct coaching/case management sessions.