Improving the Citizen Experience One Phone Call at a Time

Date

2021-02-25

Author

McNeal, Tom; Neustar

Abstract

This article explores how governments can better serve constituents as customer expectations rise due to increased online experiences in other industries.

Link to Resource

Rights Statement

The digital resources on this site, held by the Center for Employment Security Education and Research, Inc.'s WITSC e-Library, are provided to the WITSC user community. Further distribution and/or any commercial use of the resources from this site is strictly forbidden without the permission of the copyright holder.

URI

http://hdl.handle.net/20.500.11941/3671

Collections

Survey