2021: Virtual Human Services Delivery: Initial Findings

Abstract

National, state, and local stakeholders have begun trying to learn which human services appear to be effectively delivered remotely, how to best deliver them, to whom virtual services are easiest/hardest to deliver, and under what circumstances they can work well. During this event, participants shared lessons learned over the past year, discussed promising practices and research gaps, and engaged in peer learning to advance the collective understanding of the effects of virtual service interventions for people served, in particular populations who have historically faced barriers to services.