The Voice of the Customer Workbook

Date

2020-01

Author

Simply Better! Staff
US Department of Labor Staff

Abstract

This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and implement a plan.

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URI

http://hdl.handle.net/20.500.11941/3713

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