Anatomy of a One-Stop: Baltimore City Eastside Career Center

Abstract

This report includes findings from on-site observations conducted in the Baltimore City Eastside Career Center (ECC). The report includes a description of the Maryland workforce development system; a brief overview of ECC services, the Baltimore economy and ECC neighborhood; an overview of ECC staff responsibilities; details on customer and staff interactions; findings from pre- and post-ECC service delivery; and analysis of ECC operations.