Strategically Virtual: Implementing Job Search Services in a Virtual Environment

Abstract

As workforce agencies plan their return to in-person services, the workforce system needs to consider not only the quality and content of its services, but also how to continue on the virtual journey that began abruptly in March 2020 when the COVID-19 pandemic hit the United States. Backtracking to in-person-only services will waste what has been learned during the pandemic and agencies will lose out on valuable opportunities to serve more people and provide more effective services.