Improving CX - Digitally

Barham, Mark; City of Williamsburg VA; Brigida, Danielle; US Department of the Interior; Fusting, Pamela; State of Tennessee; Smoyer, Mike; Digital Government Institute

Date

2020-12-15

Author

Barham, Mark; City of Williamsburg VA

Brigida, Danielle; US Department of the Interior

Fusting, Pamela; State of Tennessee

Smoyer, Mike; Digital Government Institute

Abstract

The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight how some agencies are using digital solutions to drive impactful change.

Link to Resource

https://www.gotostage.com/channel/df017e60f333445295b2b901192a9a22/recording/899fc420959b4c7c81057beb9aad3e37/watch?source=CHANNEL

Rights Statement

The digital resources on this site, held by the Center for Employment Security Education and Research, Inc.'s WITSC e-Library, are provided to the WITSC user community. Further distribution and/or any commercial use of the resources from this site is strictly forbidden without the permission of the copyright holder.

URI

http://hdl.handle.net/20.500.11941/4354