Improving CX - Digitally
Barham, Mark; City of Williamsburg VA
Brigida, Danielle; US Department of the Interior
Fusting, Pamela; State of Tennessee
Smoyer, Mike; Digital Government Institute
The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight how some agencies are using digital solutions to drive impactful change.