Using Technology to Improve Customer Experience and Service Delivery for the American People

Date

2021-12-13

Author

Martorana, Clare; U.S. Digital Service Administrator

Abstract

This summary explains the executive order on "Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government," signed by President Biden on December 13, 2021. The executive order directs federal agencies to adopt a user-centered design, with technology at the forefront.

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URI

http://hdl.handle.net/20.500.11941/4368

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