Risk Management & Reducing Improper Payments: A Case Study of the U.S. Department of Labor
Greer, Robert A.
Bullock, Justin B. (IBM Center for The Business of Government)
This report provides a case study of how the U.S. Department of Labor (DOL) developed and implemented strategies to reduce improper payments in the Unemployment Insurance (UI) program and details DOL�s innovative approach to improve outcomes and performance related to improper payments. The strategies presented in this report can provide a set of tools for other agencies dealing with improper payments.