Want to Restore Trust in Government? Start with Customer Experience

Hwang, Sha; Nava Public Benefit Corporation; Goger, Annelies; Brookings

Date

2022-01-12

Author

Hwang, Sha; Nava Public Benefit Corporation

Goger, Annelies; Brookings

Abstract

This article comes after President Biden's executive order urging an improvement to the customer experience of government services, and argues that it is necessary to repair the public's eroded trust in public services.

Link to Resource

https://www.brookings.edu/blog/the-avenue/2022/01/12/want-to-restore-trust-in-government-start-with-customer-experience/

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URI

http://hdl.handle.net/20.500.11941/4406