Real Jobs Rhode Island Initiative
Government Performance Lab
In 2015, Rhode Island rolled out a new $14 million workforce development program to help ensure that demand for talented workers was met across growing industries. However, the state needed to reconfigure the way it managed and evaluated its job training programs to capture meaningful long-term employment outcomes, improve customer service, and better meet employer demand. The Harvard Kennedy School Government Performance Lab helped Rhode Island develop a rigorous strategy for data collection and performance management of the state's new job programs and pilot Active Contract Management--collaborative, high-frequency meetings with program providers to improve service performance.