Case Study: Vermont - Piloting A Document Uploader for Benefit Eligibility
Civic Design Library
Vermont worked with Nava, a public benefit corporation, to improve the document verification process. While the state initially approved a pilot program that focused on Vermont's SNAP program, the team created a service blueprint to better understand the entire existing service delivery process in Vermont. This resulted in a web-based document uploader that allows residents to upload documents from their phones and computers.