Digital Service Units Maturity Model: Facilitating Learning Across and Within Team
Eaves, David; Harvard Kennedy School
Lombardo, Lauren; Harvard Kennedy School
This article (part of a larger report on digital transformation) discusses a model that was designed to contextualize the progress of public sector digital service units. The model looks at progress across six capacities: political environment, institutional capacity, delivery capability, skills and hiring, user centered design, and cross-government platforms.