Customer-Centered Design Workforce Playbook

Date

2017-10

Author

Code For America

Abstract

This playbook was developed to help craft a leaner, user-centered, and ultimately more effective system for those that need it most, with those who understand it best. Information for the playbook comes from a US DOL research project in which 25 teams shared their positive and negative insights on how customer centered design impacted their organization, their approach to problem solving, and their mindset moving forward.

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URI

http://hdl.handle.net/20.500.11941/4670

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