Using Social Media to Enhance Customer Experience (CX)

Date

2022-09-15

Author

Jensen, Russ; City of Knoxville TN
Boronkay, Kate; Zendesk
Mercadel-Hayes, Erica; City of New Orleans

Abstract

This virtual workshop convened subject matter experts to discuss how social media allows for personalization of content delivery and can provide an efficient and effective communication channel, for the public sector to improve CX. (Note: Access to content may require you to provide an email address or other contact information)

Link to Resource

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URI

http://hdl.handle.net/20.500.11941/4738

Collections

Survey