How to Get Bots Right: Understanding and Developing Effective Chatbots

Abstract

This webinar explains to viewers how to use analytics to map the constituent journey and create bots with consideration to the perspectives of the constituent as well as the agency, the critical characteristics of good bots and recommendations to develop effective bots, and how to select a bot framework with the flexibility needed to fit complex use cases. (Note: Access to content may require you to provide an email address or other contact information)