Starting Small with Human-Centered Redesign: Approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence

Date
2022-08Author
Civilla
Beeck Center for Social Impact + Innovation
Abstract
this guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers.