Improving Unemployment Fraud Reporting with User Research

Date

2023-02-01

Author

Chin, Marcie; US Digital Response

Abstract

This case study outlines the partnership between the US Digital Response and the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment fraud reporting tool.

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Rights Statement

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URI

http://hdl.handle.net/20.500.11941/4850

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