Human-Centered, Machine-Assisted: Ethically Deploying AI to Improve the Client Experience

Szeto, Pik Ting; Dorie, Vince; Thom, Jennifer; Code for America

Date

2023-06-38

Author

Szeto, Pik Ting

Dorie, Vince

Thom, Jennifer; Code for America

Abstract

Code for America's collaborative process involves various teams working together to responsibly deploy artificial intelligence (AI) in assisting clients. During the pandemic, the demand for GetCalFresh, their SNAP application assister, increased. To ensure timely responses, they developed a chatbot for common client questions, emphasizing empathy and human-centered values. Staff members Pik Ting Szeto, Vince Dorie, and Jennifer Thom discuss their work on the project.

Link to Resource

https://codeforamerica.org/news/human-centered-ai-improve-the-client-experience/?utm_campaign=cfa-general-social&utm_content=254938632&utm_medium=social&utm_source=linkedin&hss_channel=lcp-660862

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URI

http://hdl.handle.net/20.500.11941/4915