The Benefits Enrollment Field Guide: What the online enrollment experience for safety net benefits looks like across America

Abstract

Code for America's 2019 assessment of public benefits enrollment revealed a lack of user-friendly online applications. While online enrollment has since increased, challenges persist due to varying experiences and barriers like digital literacy. The new Benefits Enrollment Field Guide by Code for America focuses on usability, accessibility, and human-centered experiences. It aims to explore different approaches to online enrollment, showcase best practices, and recognize states progressing towards a more user-centered social safety net.