How to create a service blueprinting facilitation guide

Date

2019-10-01

Author

Gaudet, Genevieve
Ho, Kelli; Nava

Abstract

This guide helps create a service blueprint, a visual representation of a service. It provides steps like workshops, validation with users, and engaging other teams. The blueprint aids in understanding, improving, and aligning teams for better service delivery.

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URI

http://hdl.handle.net/20.500.11941/4925

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