How Project Re:Form busted bureacracy and made public services more human

Zanini, Michele: Ghost

Date

2023-06-05

Author

Zanini, Michele: Ghost

Abstract

Project Re:Form, a partnership between Civilla and Michigan's Department of Health and Human Services, successfully simplified and humanized the public benefits application process. The team designed a streamlined 18-page application with 80% fewer questions, reducing processing times by 42%. Through collaboration and citizen engagement, they challenged bureaucratic dysfunction and demonstrated the potential for socially constructed change in public services. The project received recognition as a notable innovation and serves as an inspiring example for transforming government services.

Link to Resource

https://www-michelezanini-com.cdn.ampproject.org/c/s/www.michelezanini.com/how-to-bust-bureaucracy-and-humanize-public-services-the-inspiring-story-of-project-reform/amp/

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URI

http://hdl.handle.net/20.500.11941/4934