Combined Applications Can Help Bring a Human-Centered Approach to Public Services

Abstract

Integrated applications can simplify access to government services by combining multiple program applications into one. Minnesota's MNBenefits exemplifies this approach, uniting nine benefits programs to reduce application time and improve user experience. Concentrated resources enable better design and mobile-friendliness. The concept can extend to domains like licensing, address changes, and school enrollment, fostering more user-centric public services.