Why Agencies Should Care About No-Code Workflow Automation
Taneja, Pankaj; Route Fifty
No-code automation software offers state and local government agencies a quick and user-friendly solution to streamline digital services, reducing frustrations for both citizens and staff. It enables non-technical users to create various applications, such as license processing portals and citizen feedback systems, simplifying data collection, workflow automation, and reporting. This cost-effective tool integrates with legacy systems, empowers process owners to make real-time adjustments, and enhances access to data for remote team members. Ultimately, it helps agencies deliver better governance, aligning with citizens' expectations for seamless digital experiences.