Creating a Citizen-Centric Digital Experience: How Far Have We Come?

Abstract

This report is the culmination of some fairly extensive research, a survey of state CIOs, and interviews. This was created as a NASCIO President�s Initiative for 2023. The report is anchored in a ground breaking report on digital government published by NASCIO in 2001. The 2023 report evaluates what progress has been made toward making digital government a reality across the states and territories since that initial report in 2001. This report presents what we�ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.