The Minnesota Mobile App that Connect Job Seekers with the Services They Need
Johnson, Kendall; NASCIO
Minnesota IT Services
The Minnesota IT Services created the Workforce One Connect app (WF1 Connect), designed for top-notch customer service and streamlined communication with recipients. This user-friendly mobile app allows customers to securely engage with staff and submit compliance documents from their mobile devices, benefiting over 20 state and federal employment service programs. Integrated with the Workforce One web-based system, it bridges users to Minnesota's employment and economic support services, prioritizing disadvantaged groups and operational efficiency. The app aligns with the One Minnesota vision and leverages smartphone accessibility among minority and low-income populations. Through user feedback, it continuously improves and aims for a positive return on investment for the State of Minnesota. This resource is part of the National Association of State Chief Information Officer's (NASCIO's) awards, which are meant to highlight transformative and innovative IT projects that make state government and citizens' lives better. To check out more NASCIO awards, visit the awards library at https://www.nascio.org/awards/awards-library/.