Michigan All In for the User
Date
2023-10Author
Grandy-Miller, Holly;NASCIO
Ohio Department of Job and Family Services
Abstract
During the past two years, Michigan deployed a project to operationalize Human-Centered Design (HCD) as an IT strategy. Michigan was driven to become more user-centric and address the gap between quality IT solutions and a good user experience. In this project, Michigan deployed three pilots that demonstrated the value HCD brought, no matter the phase of the IT life cycle. Michigan realized measurable results and received excellent reviews from business areas for how HCD improved decisions. This resource is part of the National Association of State Chief Information Officer's (NASCIO's) awards, which are meant to highlight transformative and innovative IT projects that make state government and citizens' lives better. To check out more NASCIO awards, visit the awards library at https://www.nascio.org/awards/awards-library/.