Human-Centered Design Lies at the Heart of Vermont IT

Abstract

Vermont CIO Denise Reilly-Hughes highlighted the significance of prioritizing user-centric design in tech projects at the NASCIO Annual Conference in Minneapolis, emphasizing its positive impact on residents and state employees. This approach, focusing on intuitive, accessible digital government services, has become integral to her leadership in state IT, extending to both internal and external projects. The discussion also touched upon the importance of user-centered design not only for citizen services but also for accommodating the needs of Vermont's hybrid workforce, including remote work and work-life balance.