Intelligent Automation: Reinventing the Way Government Does Business

Abstract

Post-2020 pandemic, Tennessee aims to optimize services, identifying a $1.5B efficiency opportunity, mainly in customer experience and automation (~33%). The state launches an intelligent automation program to transform operations, enhance service delivery, and empower employees. Advanced tools offer a direct path for task automation, necessitating a shift from traditional software development. Success relies on the active involvement of agency business owners. This resource is part of the National Association of State Chief Information Officer's (NASCIO's) awards, which are meant to highlight transformative and innovative IT projects that make state government and citizens' lives better. To check out more NASCIO awards, visit the awards library at https://www.nascio.org/awards/awards-library/.