Plain Language Guidelines: Improving Readability on the Pennsylvania Unemployment Website Using Plain Language Guidelines
Date
2021-06Author
Malcom, Casey; U.S. Digital Response
Abstract
The purpose of this document is to provide guidance and examples on how to better communicate
unemployment benefits information to a wide range of readers� literacy skills. As part of the
Pennsylvania Unemployment website initiative, USDR reviewed selected content to determine how
to improve readability and comprehension.