Artificial Intelligence: Foundational Tenets for Adoption of AI in Human Services

Abstract

The American Public Human Services Association (APHSA) aims to help its members advance their missions through a shared approach to Artificial Intelligence (AI) adoption. The possibilities of AI are transformative, and urgency is needed to mobilize the emerging technology to address operational challenges and improve service delivery in the human services sector. By embedding equity principles and centering customer experience in our decision-making and design of AI, we can proactively mitigate risks of creating harm and build inclusive solutions that foster transparency, accountability, and trust. The following foundational tenets serve as grounding principles to help the human services sector lead the way in generating AI-enabled solutions that improve outcomes for individuals, families, and communities.