Unemployment Insurance Claimant Satisfaction Study

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Date

1998

Author

Marcus, Steven S.
Frees, Joseph W.
Bardsley & Neidhart, Inc.

Abstract

This report presents information from a national survey of individuals who filed claims for unemployment compensation in 1996 and 1997. The study examines their satisfaction with the Unemployment Insurance systems' services, procedures and staff. Results are based on interviews with more than 3,000 claimants from 16 states.

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The digital resources on this site, held by the Center for Employment Security Education and Research, Inc.'s Knowledge Exchange Library, are provided to the Unemployment Insurance (UI) user community and others who visit this site for education and research purposes only. Further distribution and/or any commercial use of the resources from this site is strictly forbidden without the permission of the copyright holder.

URI

http://hdl.handle.net/20.500.11941/592_Bardsley_UI_claimant_satisfaction_study_1998

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Survey