Findings from a Study of One-Stop Self-Services: A Case-Study Approach

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Date

2009-12

Author

D'Amico, Ronald
Dunham, Kate
Goger, Annelies
Lea, Charles
Rigg, Nicole
Ude, Sheryl
Wiegand, Andrew
Social Policy Research Associates

Abstract

This report is the final report from an evaluation of the delivery of self-services in the One-Stop Career Center system. The evaluation profiles characteristics of customers who use self-services, motivations for using services, patterns of usage and outcomes that follow at selected One-Stop Career Centers nationwide. The report also examines ways that One-Stop Career Centers facilitate access to self-services, staff assistance provided, and the availability of resources and tools. The report is based on surveys of all local workforce investment areas (LWIAs), extracts of self-service usage data, site visits to 22 LWIAs, surveys of self-directed services users in five LWIAs and Unemployment Insurance wage record data for two states.

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http://hdl.handle.net/20.500.11941/650_DOLETA_one-stop_self_service_2009

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