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How OMB can make 'agile government' not an oxymoron
(2019-09-30)
The Office of Management and Budget painstakingly went over nearly every federal technology policy that came out in the last 20 years with an eye toward modernization, which has led to a new way of thinking about policymaking. ...
Following the User Need Beyond Traditional Boundaries: Lessons from a year of discovery into America's workforce system
(2019-12-13)
Results from a study conducted by Code for America across 16 states to identify if current technologies and practices are meeting the needs of America's workforce system. Insights are shared about weaknesses of the current ...
What is Digital Transformation? A Necessary Disruption
(2020-09-17)
Digital Transformation is a foundational change in how an organization delivers value to its customers. This article explains what this transformation entails, along with tips to ensure you are on the correct course.
Reimagine Your Government Workforce and Workplace
(2020-09-01)
As more and more government functions become enabled by technology, many agencies and departments adhere to varying degrees of business continuity plans (BCP). However, from what we have seen, many of these plans focused ...
Serving Citizens During COVID-19 and Beyond
(2020-08-27)
Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.
Four Ways to Make the Most of Digital Workforce Management Technologies
(2020-09-18)
As intelligent automation continues to mature, more organizations are turning to robotic process automation (RPA) technologies to increase efficiencies amid a skills shortage. But theres a lot to consider, such as security ...
Reimagining Workplace Learning During COVID-19
(2020-03-30)
Creating versus reacting to our new normal: Here are 3 ways to reimagine a sustainable future of professional learning.
Employment Development Department Strike Team Detailed Assessment and Recommendations
(2020-09-16)
The co-chairs of the California Employment Development Department (EDD) Strike Team convened a team of experts with experience solving complex service delivery, operations, and technology problems in government organizations ...
No-Contact Government Means More than Just Online Services
(2020-10)
From enabling digital paper forms and mobile payments to implementing facial recognition and delivery drones, touchless government services are the way forward in continuing to prevent the spread of COVID-19.
Managing Virtual Customer Relationships: Success Stories from Industry Leaders
(2020-10-12)
This is a session from the 2020 annual NASCIO conference. As the COVID-19 pandemic escalated across the nation, state government personnel and the companies that support them quickly moved to a virtual work environment ...