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Barriers to Government's Adoption of User-centered Design And How To Address Them
(2019-11-07)
18F provides an overview of the various hurdles to government implementation of human centered design, and how to overcome each hurdle presented.
Ruby on Rails: The Whats, Whys, and Hows
(2014-02)
In 2012, America's Job Link Alliance - Technical Support (AJLA - TS) partnered with the Delaware Department of Labor to design a new resume builder for our America's JobLink (AJL) application. This white paper will answer ...
An Equity-Based Job Search Site with Heart Creates a Quiet Revolution in Public Problem Solving
(2020-09-17)
The New Jersey Career Network is designed to take the best of in-person job search support and deliver it online and on-demand, providing manageable, sequential and tailored tasks to steer job seekers undertaking the arduous ...
Voices of Experience: Video on Customer Centered Service Design
(2019-09-08)
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 1
(2020-01-31)
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Voices of Experience: Podcast on Customer Centered Design Part 2
(2019-09-08)
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...
What is Rapid Prototyping, and how does it help Workers Develop Occupational Digital Literacy?
(2021-01-14)
Rapid prototyping is especially suited to programs that incorporate digital literacy skills and other aspects of workforce preparation that arequickly evolving. In these cases, it may not be realistic to expect education ...
Building a Foundation for Citizen-Centric Government Design
(2021-03-11)
Government is not always user-friendly, but that is changing. Learn about citizen-centric government design and how local government is becoming more focused on serving community needs by design.
3 Roadblocks to Being Customer-Centric
(2021-03-17)
Business success depends on every part of your organization putting customers first. IT leaders, here's how to avoid these common pitfallson the road to a customer-centric culture.
Three Strategies for a Post-Pandemic Digital Playbook
(2021-06-07)
This article explores how businesses can design their own digital playbook utilizing the lessons learned from COVID-19. These same principles can be applied to state government services.