In this article, you will hear from Will Owen, EDSIs Director of Innovation, about the digital solutions used to build a successful online learning experience for youth along with best practices for implementing virtual ...

In this article, you will learn about the latest advances workforce boards and American Job Centers (AJCs) are implementing in order to better serve in-need populations looking for work. We will also share innovative ...

In the fourth annual Government Experience Awards, winning jurisdictions proved that in the face of COVID-19, its more important than ever to bring vital services to communities with innovative digital tools.

Recent research and initiatives at the state level indicate the coronavirus is pushing government agencies to use digital services with gusto.

Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.

This video explores how virtual digital assistance can help agencies manage telework. The state of Oklahoma's Oracle manager, Ayana Wilkins, discusses how chatbots and low-code development solutions to keep state government ...

This paper examines how online services have become an important part of government strategy, and a significant portion of their planned investments over the next 12 to 18 months.

The Center for Digital Government and Xerox teamed up to survey more than 2,000 U.S. citizens and 136 state and local decision-makers to compare how the two groups view the delivery of critical government services and ...

In this webinar, the panel presents and discusses how to use CareerOneStop for career exploration and job services

The report reviews a stockpile of data regarding government service delivery of the past decade and makes a slew of recommendations to the administration, Congress and agencies. It closely examines 11 of the highest-volume ...